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Digitale Nachhaltigkeit

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Von Akquise bis Referenz: Das AARRR-Prinzip

The Customer Education Playbook

The Customer Education Playbook

Digital Customer Service

Transform Customer Experience

Digital Customer Service

Mastering Microsoft Dynamics 365 Implementations

The Business of Belonging

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Salesforce For Dummies

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Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!

What's the Secret?. To Providing a World-Class Customer Experience

It's All About Service. How to Lead Your People to Care for Your Customers

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy

Service Design for Business. A Practical Guide to Optimizing the Customer Experience

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

Indispensable. How To Become The Company That Your Customers Can't Live Without

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship