Книга для современных руководителей, стремящихся к развитию собственных навыков в области управления людьми. В ней представлена авторская методика, разработанная на практике многолетней работы.

Здесь вы найдете:

– дополнительные инструменты для эффективного решения поставленных перед вами задач;

– примеры типичных ошибок, которые позволят их избежать в собственной работе;

– реальные случаи и кейсы, дающие вам подсказки для решения управленческих задач.

А также:

– управление межличностными отношениями и поведением людей;

– умение найти подход, основываясь на профессиональной и личностной уникальности сотрудника.

В формате PDF A4 сохранен издательский макет книги.

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Елена Италловна Виль-Вильямс, Игорь Борисович Чуланов\n\"4 роли руководителя\"

Друзья, привет!

Так-с, дожили, теперь в моем круге чтения как-то оказалась книжка по менеджменту и управлению. Собственно это один из подарков на день рождения. На работе подарили если быть точным. И я поскорее решил с ней разобраться, хоть не испытывал большого энтузиазма.

Книжка небольшая, шрифт крупный, разрывы между главами большие. А вот самого содержания вообще-то маловато, остается впечатление, что авторы пытались скорее вынести рекламу своих услуг бизнес-коучей, нежели просто нормально разобрать заявленную проблему.

Что же здесь рассматривается? Проблема руководства коллективами сотрудников, взаимодействия руководителей разного ранга между собой, с собственниками бизнеса, разрешения конфликтных ситуаций на работе, связанных с недопониманием между всеми этими лицами. Книга заявляет, что научит разрешать конфликты, выстраивать отношения с особенными сотрудниками, например, очень талантливыми и высокопрофессиональными, чувствующими себя незаменимыми, выстраивать отношения с коллективом так, чтобы можно было поддерживать спокойную деловую обстановку и командный дух и не допускать сползания в панибратство.

Решать все эти проблемы авторы предлагают при помощи ролевого менеджмента. Руководитель, по их мнению, должен будто бы играть разные роли в разных ситуациях и с разными людьми для достижения тех или иных коммуникационных задач. В одной ситуации нужно проявить себя холодным администратором, в другой - пламенным вдохновителем, и т.д. Каждая такая ситуация иллюстрируется случаем из практики авторов (которые вообще-то бизнес-коучи и проводят различные мероприятия и семинары), когда, разумеется, их методика помогла человеку решить свои проблемы в отношениях с коллегами или начальством.

В своей жизни мне не доводилось руководить коллективами людей. Менеджмент для меня в общем-то темный лес, который я никогда не изучал. Подумаешь, есть просто некоторое самое общее представление. Но даже в такой ситуации я почти не обнаружил в этой книжке ничего для себя нового.

Вроде и так понятно, что руководитель работает с коллективами, а эти коллективы состоят из индивидуальных людей, каждый из которых со своими личностными характеристиками, индивидуальностью, особенностями психики, коммуникации и восприятия информации. Следовательно, руководство как процесс по определению должно требовать от руководителя гибкости коммуникативных стратегий: если одна стратегия отлично сработала на одной сотруднике, на другом она же может сработать посредственно, а на третьем не сработать вовсе. Кто-то воспримет по-деловому отстраненный стиль начальника как само собой разумеющееся, а кто-то - как повод для беспокойства, и ему больше подошел бы более неформальный стиль обращения.

При этом книжка пробегает по заявленной теме ролевого репертуара руководителя до обидного поверхностно, будто бы ты читаешь конспект, а не книгу вообще-то. То тут, то там вскользь упоминаются все новые и новые роли, которые почти никак не конкретизируются. Все это приправлено большим количеством сложных слов (как вам \"конгруэнтное\"?), который по смыслу вполне можно было заменить и которые в связи с этим производят впечатление, будто авторы пытаются впечатлить необычным словом.

Короче, раньше по менеджменту не читал, и сейчас не стоит. Но раз в пятилетку и палка стреляет.

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